Change or cancel the plan

Fit the plan to the company as it grows or shrinks: more editor seats before inviting a showrunner, a bigger plan, yearly instead of monthly, a new card, or an end to the plan. To read what each change costs, see Plans and billing.

Before you start

• You are an admin, or a member with Billing.
• The company has a plan (see Choose a plan).

Step 1: Open the plan

Open Account in the rail and click Change Plan on the Billing card. The Plan card shows the plan, the seats paid and in use, the billing period and the renewal date.

Step 2: Change the seats

Each seat is an editor: an admin or showrunner. Type the number in Seats and click Change Seats.

Change	What happens
More seats	Stripe charges the added seats for the rest of the period at once. The invoice is under Invoices right away.
Fewer seats	The difference is a credit on the next invoice.

You can’t go below the editors the plan includes (3 on Team, 10 on Business), or below the number of admins and showrunners the company has: make someone a contributor first. Team takes up to 15 editors and Business 50.

When the card refuses the payment for added seats, the company keeps the seats it had and the page says so. Check the card (Step 4) and try again.

Step 3: Switch the plan or the period

The plan cards below show the company’s plan as Current Plan. On another plan’s card, click Switch to and the plan’s name; on your own plan’s card, Switch to Yearly or Switch to Monthly. Stripe opens to confirm the change:

Switch	Starts
A bigger plan	At once, with the difference for the rest of the period charged straight away.
A smaller plan	At the end of the period you paid.
Yearly to monthly	At the end of the year you paid.
Monthly to yearly	At once.

Confirm in Stripe; it brings you back to the Billing page.

Step 4: Change the card

Click Manage Subscription. Stripe’s page opens with the card, the invoices and cancelling. Add the new card there. When a payment failed, the Billing page says The last payment did not go through; Stripe uses the new card for its next try. When Stripe’s last try failed and the company is frozen, pay the open invoice there: the company opens again at once (see When a payment fails).

Step 5: Cancel

Click Manage Subscription and cancel the plan on Stripe’s page. The plan runs to the end of the period you paid; the Plan card says Ends on and the date. Changed your mind before then? Renew it on the same page. After that the company is on Solo. Nothing is deleted: over one of Solo’s limits, the company can’t add more until it fits. You can choose a plan again any time, at today’s prices.

Verify

• The Plan card shows the new seats, plan or period, or Ends on after cancelling.
• A change charged at once has its invoice under Invoices, with For saying what it was, such as Seats added: 3 → 4.

Related

• Plans and billing
• Download an invoice
• Invite people