Mail and notices

Live Producer mails you what your account needs, and anything else only when you asked for it. You choose per kind of mail, and you can change your mind from the web or from any mail, in one click.

Three kinds of mail

Kind	Holds	Sent
Service and status	Sign-in links, invitations, your plan, and the platform’s and the apps’ status.	Always: it is the service itself.
Product updates	What is new in Live Producer, now and then.	Only after you said yes.
News and offers	Offers, events and stories from other productions.	Only after you said yes.

Your choice is yours alone, not your company’s: each member chooses for themselves.

When you are asked

The first time you sign in on the web, the page Mail from Live Producer asks which of the two you want. Both boxes start unticked; Continue without ticking one means no. Until you say yes, you get only service and status mail.

Changing your mind

• On the web: Account › Email holds the same two boxes. Change them and click Save.
• From a mail: every product update and every news mail ends with two links: one to stop that kind of mail, one to all your choices. Both open Your mail choices, where you change them without signing in.
• In your mail app: its Unsubscribe button stops that kind of mail in one click, with no page to open.

Service and status mail keeps coming whatever you choose.

When mail cannot be delivered

When mail to your address bounces for good, or you mark one as spam, Live Producer stops every mail but service and status to that address. Account › Email then says so. A mailbox that is only full for a while stops nothing.

Notices

A notice is a short message at the top of the web pages, such as Welcome to the beta or a word about the platform’s status. It is for everyone or for a group, such as the companies in the beta, and lasts until its end date. Notices about the service and status come first. Click Close and that notice does not come back. A notice is not mail, so it needs no yes; news and offers come by mail only to the people who said yes to them.

Read more

• Choose the mail you get
• Account page